Refund policy

Refund & Return Policy

At Femi, we take pride in delivering premium greeting cards that arrive in perfect condition. Here's what you need to know:

Damaged or Defective Items If your order arrives damaged or defective, please contact us within 7 days of delivery at [your email] with a photo of the item. We'll send a replacement or issue a full refund — no need to return the original.

All Sales Final Because our cards are a personal, giftable product, we don't accept returns or exchanges for change of mind. We encourage you to review your order carefully before completing your purchase.

Lost or Missing Orders If your order hasn't arrived within 10 business days of your shipping confirmation, please reach out and we'll investigate with the carrier and make it right.

Order Cancellations Orders can be cancelled within 24 hours of purchase. After that, orders are processed and cannot be cancelled.

Contact Us Reach out with questions and concerns to hello@femicards.com